Get in touch with the Sociro team
Whether you have a technical question, need help choosing the right plan, or want to discuss a business partnership, the Sociro team is here to help. We believe great customer support is not a luxury - it is a fundamental part of any product worth using. Every message reaches a real person, and we respond within 24 hours on business days.
Which topic should you pick?
| Topic | Use it for | Faster route |
|---|---|---|
| General support | Anything that is not working the way you expect. | Check the FAQ |
| Billing | Invoices, upgrades, downgrades, refunds, and cancellations. | Compare plans |
| Platform connection | OAuth errors, disconnected accounts, publishing failures. | Read the guides |
| Data deletion | Removing your account and the data we hold for it. | Privacy policy |
| Feature request | Something you wish Sociro did that it does not do yet. | See what exists |
| Partnership | Integrations, resellers, affiliates, and media enquiries. | About Sociro |
Technical support
If you are having trouble connecting social accounts, scheduling posts, or using the AI content assistant, our support team can help. Before reaching out, you may find the answer in our FAQ section, which covers account setup, platform connections, and billing. For step-by-step guides, see the documentation hub.
Sales and plan enquiries
Not sure which plan fits? We can walk you through the differences between tiers based on your team size, posting volume, and platform requirements. Compare them on the pricing page, or send a message for a personalised recommendation. Agencies managing multiple clients can ask about volume-based options.
Partnership and media enquiries
We are always open to partnerships, integrations, and media collaborations. If you are a technology partner, creator, or journalist interested in working with Sociro, we would love to hear from you. Read more about the company on the about page, or explore the full feature set.
Community and feedback
Feedback shapes the roadmap directly - bulk scheduling, the AI hashtag generator, and team approval workflows all started as user requests. Feature suggestions, bug reports, and general feedback are welcome through the form above, and we let you know when a suggestion makes it onto the roadmap. You can also see what current customers say on our reviews page.