How can we help you today?
Find answers to common questions about Sociro, your account, and how scheduling works. If you can’t find what you’re looking for, our team is just a message away.
Getting help with Sociro
We support you with onboarding, social platform connections, posting issues, and billing questions.
- Connecting or reconnecting your Facebook / Instagram accounts.
- Understanding scheduled posts, queues, and calendar behaviour.
- Plan upgrades, billing, invoices, and account ownership changes.
Need to talk to us?
If you can’t find the answer you need, you can reach our team directly via the contact form.
Go to contact formAverage response time: within 24 hours on weekdays.
Common support topics
Meta / Instagram connection
Issues connecting your Facebook page or Instagram account, permissions, or missing pages.
- • Pages not appearing in Sociro
- • “Permissions error” when posting
- • Needing to re-authorize Meta access
Scheduled posts & calendar
Questions about how your posts are queued, rescheduled, or handled across time zones.
- • Posts not appearing at expected time
- • Drafts vs scheduled vs published
- • Using calendar for multiple brands
Billing & subscription
Help with invoices, plan upgrades/downgrades, and payment issues.
- • Changing your plan or currency
- • Updating billing details
- • Getting a copy of invoices
Account & data
Requests related to your Sociro account, team access, and data deletion.
- • Changing account owner
- • Adding/removing team members
- • Requesting data export or deletion